FAQ

How do I search for designs?

Click on a collection / sub collection, or search for specific products in the search bar.

How do I place an order?

To place an order choose the paper type you would like the A4 page printed to and click the ‘Add to Basket’ button, which will store the item in your basket.  Once you have finished shopping, go to your basket and check out, which will take you to the payment screen.

I like the images on a sheet but can I get them in a different size?

That’s generally not a problem most can be re-sized to your specific requirements. Choose the 1 x Standard image resize product and add the sheet number in the comments box at check out with the sizing you require. If you need help, Contact Me to discuss your requirements.

Can I have names, dates and words added to a pre designed sheet?

That’s generally not a problem, most can be personalised. Contact Me to discuss your requirements, a small surcharge will apply.

I’d like to use your “coaster” sized images but will they fit my coasters?

Coaster sized images are sized to fit 10 x 10cm coasters but can also be decoupaged to other objects.  Please note however that sheets with more than 4 images on will NOT have enough unprinted paper surrounding each image to cover the whole coaster.  If covering the whole coaster is important to you, only choose sheets with 4 images on.

The images on my order seem to have slightly different colouring than the website pictures.

This is normal.  Due to the different screens of ipads, mobile phones and computers, different devices can show slightly different colouring to the printed sheet.

I’d like to nominate a charity to receive a donation.

Add the Charity name and donation contact details in the comments box on your order and they’ll be added to the pending donation waiting list.

How can I see what donations have been made to charities?

Donation payment receipts will be posted each month under News.

What type of paper will my A4 prints be on?

On each product page you have the option of 25gsm Mulberry paper with fibres, 27gsm Mulberry paper without fibres, 18gsm Mulberry paper without fibres or 30gsm Tissue.  Please note that the tissue is NOT the same as napkins it's the kind fragile items are wrapped in, a bit like tracing paper.

Is your unprinted paper suitable for printing my own images to?

My unprinted paper is perfect for printing to at home (It's exactly the same as I print to) although some printers require you to use a carrier sheet and inkjet printing will need a sealer applied after printing.

How is Mulberry rice paper and tissue used?

It's used exactly the same as napkins for decoupage.  Same glue, same varnish, same method.  Most people find that they are much easier to use though as they don’t wrinkle as much. More detailed instructions can be found in my Guide to decoupaging or join my Facebook group for further advice.

I sell what I make so I need non copyrighted images can you help?

All my designs are suitable for commercial use so everything you make can be sold with no problem.

Are there any special offers?

Yes,  there is a permanent offer of buy any 10 decoupage printed papers and choose another 2 free (buy 20 choose 4 free, etc etc).  The price reduction will be made at check out automatically.

How long will it take for my order to be despatched?

I aim for all orders to be despatched within 48 hours of order (not including Saturdays, Sundays and UK Bank Holidays) however at very busy times it could be slightly longer and I will let you know that there will be a slight delay.

I need an order urgently what can I do?

Let me know that your order is urgent in the comments box at check out.  Depending on what you require and time of order I may be able to despatch the same day.