Frequently Asked Questions
Hopefully you’ll find the answer you’re looking for below. If not, please feel free to contact me - I’m always happy to help.
How do I find a design?
You can browse through the collections and sub-collections, or use the search bar if you’re looking for something specific.
How do I place an order?
Once you’ve found a design you love, simply choose which paper you’d like it printed on and click ‘Add to Basket’.
When you’ve finished shopping, go to your basket and follow the checkout instructions to make your payment.
Can I have the images on a sheet in a different size?
Yes, in most cases I can resize them for you.
Simply add the “1 x Standard Image Resize” product to your basket and pop the sheet number and size you require in the comments box at checkout.
If you’re not sure what size you need, please contact me and I’ll be happy to help.
Can I add names, dates or wording to an existing design?
Usually, yes! Most of my designs can be personalised with names, dates or wording.
Please contact me to let me know what you’d like. A small additional charge may apply depending on what is required.
Will your coaster-sized images fit my coasters?
My coaster-sized images are designed to fit standard 10 x 10 cm coasters.
If you want the image and surrounding unprinted paper to cover the whole coaster, please choose a sheet containing four images. Sheets containing more than four images will not have enough unprinted paper around each individual image to cover the whole coaster.
Why do the colours on my printed sheets look slightly different from the website?
This is completely normal. Colours can look slightly different depending on the screen you’re viewing them on.
Mobile phones, tablets, laptops and computer monitors can all display colours differently, so your printed sheet may vary slightly from the image you see on your screen.
What papers can I choose from?
You currently have four choices:
- 25 gsm Mulberry paper with fibres
- 27 gsm Mulberry paper without fibres
- 18 gsm Mulberry paper without fibres
- 30 gsm Tissue
Please note that my tissue paper isn’t the same as a napkin. It’s more like the fine tissue used for wrapping delicate items and has an appearance a little like tracing paper.
Not sure which one to choose? Please get in touch and I’ll happily help.
Can I print my own images onto your unprinted paper?
Yes! My unprinted paper is the same paper I use for my own printing.
Some printers may require the paper to be attached to a carrier sheet before printing. If you’re using an inkjet printer, your finished print will also need to be sealed before you use it for decoupage.
How do I use Mulberry rice paper and tissue for decoupage?
If you’ve used napkins for decoupage before, you’ll be pleased to know the method is much the same — the same type of glue, varnish and technique.
Many people actually find Mulberry paper and tissue easier to work with because they tend to wrinkle less than napkins.
You can find step-by-step help in my Guide to Decoupaging, or come and join my friendly Facebook group where you can ask questions and get advice.
Can I sell items I make using your designs?
Yes. All of my designs are suitable for commercial use, so you’re welcome to sell the finished items you make using my printed papers.
Do you have any special offers?
Yes! I have a permanent multi buy offer on printed decoupage papers:
Buy 10 and choose 2 more FREE
Buy 20 and choose 4 more FREE
Buy 30 and choose 6 more FREE
…and so on!
The discount is applied automatically at checkout, so there’s no discount code to remember.
How quickly will my order be dispatched?
I aim to dispatch all orders within 48 hours, excluding Saturdays, Sundays and UK Bank Holidays.
During exceptionally busy periods it may take a little longer, but if there is going to be a delay I’ll let you know.
What payment methods can I use?
You can pay securely at checkout using the usual credit and debit cards.
You can also use Shop Pay and Klarna. Klarna offers a choice of payment options, which may include paying in 3 interest-free payments, paying in full, paying in 30 days or financing, subject to eligibility.
You can find full details on the Klarna website
I need my order urgently — can you help?
I’ll certainly do my best!
Please write ‘URGENT’ in the comments box at checkout and let me know when you need your order.
Depending on what you’ve ordered and what time your order is placed, I may be able to dispatch it the same day.
Still need help?
Please don’t worry if you can’t find the answer you need here. Just contact me and I’ll be happy to help.