Terms & Conditions

Last updated: September 2026

These Terms and Conditions apply to your use of meowkreations.com (the “Site”) and to purchases made through the Site.

The Site is owned and operated by Theresa Cresswell, trading as Meow Kreations.

By using this Site or placing an order, you agree to these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights as a consumer.

Intellectual Property

Unless otherwise stated, the content on this Site, including images, designs, text, logos, documents and downloadable content, is owned by or licensed to Meow Kreations and is protected by applicable intellectual property laws.

Content from this Site must not be copied, reproduced, distributed or used commercially without permission, except where permission or a commercial-use licence has specifically been granted.

Your Account

If you create an account on the Site, you are responsible for keeping your account details and password secure.

Please make sure that the information you provide is accurate and up to date and update your details if anything changes.

I reserve the right to suspend or close an account if I reasonably believe it is being used fraudulently, illegally or in breach of these Terms and Conditions.

Privacy & Cookies

Your privacy is important to me.

Information about how I collect, use and protect your personal information, together with information about cookies and your choices, can be found in my separate Privacy & Cookie Policy.

By using the Site, you acknowledge that your personal information will be handled as described in that policy and in accordance with applicable UK data protection law.

Product Information

I do my best to make sure product descriptions, photographs and other information on the Site are as accurate as possible.

Please remember that colours can look slightly different depending on the screen, device and display settings you are using. This means the colours you see on a computer, tablet or mobile phone may vary slightly from the colours of the printed product.

Small variations may also occur between printed products.

Cancelling an Order

For most non-personalised goods purchased online, you have the right to change your mind and cancel your order without giving a reason.

You normally have 14 days from the day after you receive your goods to tell me that you wish to cancel.

After notifying me that you wish to cancel, you normally have a further 14 days to return the goods.

You are responsible for taking reasonable care of the goods while they are in your possession.

Unless the goods are faulty, damaged, incorrect or I have agreed otherwise, you are responsible for the cost of returning unwanted goods.

Where your statutory cancellation right applies, I will refund the price paid for the returned goods together with the applicable standard delivery charge. If you chose a more expensive delivery method, any additional delivery cost above the standard delivery charge does not have to be refunded.

Refunds will be made within the timescales required by law.

Personalised & Bespoke Products

The statutory right to change your mind does not normally apply to goods that have been made to your specifications or clearly personalised for you.

This includes products that I have specifically created, altered or personalised to your individual requirements.

This does not affect your rights if an item is faulty, damaged, not as described or otherwise does not meet your statutory rights.

Seconds

Products clearly advertised and sold as “Seconds” may contain printing imperfections or other faults which will be reflected in their description and price.

A Seconds product will not be considered faulty simply because of an imperfection that was made clear before purchase.

This does not affect your statutory rights if a Seconds product has a fault that was not disclosed or does not match its description.

Digital Downloads

Different cancellation rules apply to digital content.

Where you purchase digital content and request or agree that the download or supply begins during the normal cancellation period, you may be asked to acknowledge that you will lose your right to cancel once the supply of the digital content has begun, where permitted by law.

Your statutory rights relating to faulty digital content are not affected.

Faulty, Damaged or Incorrect Items

I take great care when preparing orders, but if something isn't right, please contact me.

If an item is faulty, damaged, incorrect or not as described, your statutory rights apply and I will arrange an appropriate remedy in accordance with UK consumer law.

Please provide details of the problem and, where helpful, photographs so I can resolve the issue as quickly as possible.

Delivery

Orders are currently delivered within the UK using Royal Mail.

The available delivery options and charges will be shown during checkout.

Occasionally Royal Mail deliveries take longer than expected. If your order has not arrived, please contact me so I can help.

For Royal Mail to treat an item as lost, the relevant Royal Mail waiting period may need to have passed before a lost-post claim can be made or a replacement arranged.

This does not affect your statutory rights relating to delivery.

Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.

To the fullest extent permitted by law, Meow Kreations will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from purchases made by consumers for personal use.

Changes to These Terms

I may update these Terms and Conditions from time to time, for example if the law changes or I change the way the Site operates.

The Terms and Conditions that apply to an order will normally be those in force when the order was placed.

Contact Me

If you have a question about an order, these Terms and Conditions or anything else relating to Meow Kreations, please contact me through the Contact Me page on the website or by email at info@meowkreations.com.

Governing Law

These Terms and Conditions are governed by English law.

Any contract for the purchase of goods from this Site and any dispute or claim arising from it will be governed by English law.

The courts of England and Wales will have non-exclusive jurisdiction.

If you live in Scotland, you may also bring proceedings in Scotland, and if you live in Northern Ireland, you may also bring proceedings in Northern Ireland.