Refund, Returns & Cancellation Policy

Last updated: September 2026

I want you to be happy with your order from Meow Kreations. If something isn't right or you've simply changed your mind, the information below explains what to do.

Nothing in this policy affects your statutory rights.

Returning Your Order

For most non-personalised products purchased online, you have the right to change your mind and return your order.

Please let me know that you wish to cancel and return your order within 14 days of receiving it. You can do this using the Contact Me form on my website.

Once you've told me that you wish to cancel, you then have a further 14 days to return the item(s).

You are welcome to examine the products as you would if you were viewing them in a shop, but please take reasonable care of them. If an item has been handled beyond what is necessary to establish its nature, characteristics and condition and this reduces its value, I may be entitled to make an appropriate deduction from the refund.

Unless the item is faulty, damaged, incorrect or not as described, you are responsible for the cost of returning it.

Your Refund

Once your return has been received, I will process your refund as soon as possible and within the timescales required by law.

For a standard cancellation, this will normally be no later than 14 days after I receive the returned goods or, where applicable, evidence that they have been sent back.

Your refund will include the price you paid for the returned products and the cost of the least expensive standard delivery option offered when you placed your order.

If you chose a more expensive delivery service, such as an upgraded postal option, the additional delivery cost does not have to be refunded.

Refunds will normally be made using the same payment method you used for your original purchase.

Cancelling Before Your Order Is Dispatched

If you've placed an order and then change your mind, please contact me as soon as possible.

If your order hasn't yet been dispatched, I will cancel it and arrange a full refund.

If your order has already been dispatched, you can still exercise your cancellation rights where they apply. Please follow the returns procedure above once you receive your order.

Personalised & Bespoke Items

Products that have been made to your specifications or clearly personalised especially for you cannot normally be returned simply because you've changed your mind.

This includes items that have been specifically created, altered or personalised to your individual requirements.

If your personalised item is faulty, damaged, incorrect or does not match the personalisation you ordered, please contact me as soon as possible and I will put things right.

Your statutory rights are not affected.

Seconds

My Seconds are sold at a reduced price because they have known printing imperfections or other faults.

They will not be considered faulty simply because of an imperfection that was made clear before you purchased them.

However, buying a Seconds item does not remove your statutory rights. If there is a problem with the product that was not disclosed or the item is not as described, please contact me.

Digital Downloads

Different cancellation rules apply to digital downloads.

Where you have expressly agreed that your digital content can be supplied immediately and acknowledged that you will lose your right to cancel once the download or supply begins, you will no longer have the normal 14-day change-of-mind cancellation right once supply has started.

This does not affect your statutory rights if digital content is faulty or not as described.

Faulty, Damaged or Incorrect Orders

If I've made a mistake, your order arrives damaged, or an item is faulty or not as described, please contact me as soon as possible so I can help.

Where appropriate, I may ask you to send photographs of the problem. This can often help me sort things out much more quickly.

Your rights regarding faulty goods are separate from the 14-day change-of-mind cancellation period and are protected by UK consumer law.

Return Address

Please send authorised returns to:

Theresa Cresswell
1 Bardsey Close
Royal Wootton Bassett
SN4 8NA

Please package returned items carefully so they are protected during their journey back to me.

I strongly recommend obtaining proof of postage when returning an order, as the parcel remains your responsibility until it reaches me.

Need Help?

If you're unsure whether an item can be returned or there's a problem with your order, please use the Contact Me page and I'll be happy to help.

This Returns, Refunds & Cancellations Policy should be read alongside the Meow Kreations Terms & Conditions. If there is any inconsistency, your statutory consumer rights will always apply.