Privacy Policy

Last updated: September 2026

At Meow Kreations, I take your privacy seriously. This Privacy Policy explains what personal information I collect when you visit meowkreations.com, place an order or contact me, why I need it, how it is used and how it is protected.

Meow Kreations is owned and operated by Theresa Cresswell.

Information I Collect

Depending on how you use my website, I may collect information including:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number, where provided

  • Details relating to your orders

  • Account and rewards programme information

  • Messages or enquiries you send to me

  • Personalisation information you provide for bespoke orders

  • Technical information such as your IP address, browser, device and information about how you use the website

  • Marketing preferences and cookie choices

Payment information is processed securely by the payment provider used at checkout. I do not receive or store your complete card details.

How I Use Your Information

I may use your personal information to:

  • Process and fulfil your orders

  • Take and manage payments

  • Arrange delivery

  • Contact you about an order

  • Create personalised or bespoke products you have requested

  • Manage your customer account

  • Operate my rewards and loyalty programme

  • Respond to questions, messages and customer service enquiries

  • Prevent fraud and keep the website secure

  • Maintain appropriate business, tax and accounting records

  • Improve the website and understand how it is being used

  • Send marketing communications where I am permitted to do so

I will only use your personal information where I have a lawful reason to do so.

Lawful Basis for Using Your Information

The lawful basis will depend on why your information is being used.

Contract – I need certain information to process an order, take payment, arrange delivery and provide products or services you have requested.

Legal obligation – I may need to keep or use certain information to comply with legal, tax, accounting or regulatory requirements.

Legitimate interests – I may use information where it is reasonably necessary to operate, protect and improve Meow Kreations, provided those interests do not override your rights and interests.

Consent – Where I rely on your consent, for example for certain marketing activities or cookies, you can withdraw that consent at any time.

Marketing

If you choose to receive marketing emails from Meow Kreations, I may use your email address to send you news, offers, new product information and other updates.

You can unsubscribe at any time by using the unsubscribe option included in marketing emails.

Unsubscribing from marketing will not prevent me from sending you necessary messages relating to an order you have placed.

Who Your Information May Be Shared With

I do not sell your personal information.

To operate Meow Kreations and fulfil your orders, information may need to be shared with trusted service providers. These may include:

  • My ecommerce and website platform

  • Payment processors

  • Royal Mail and other delivery providers

  • Email and marketing service providers

  • Website analytics providers

  • Professional advisers, accountants or other business service providers where necessary

  • Government, regulatory, law enforcement or other authorities where I am legally required to provide information

These organisations only receive the information necessary for the services they provide.

Shopify

The Meow Kreations online shop is powered by Shopify.

Shopify processes certain information when you visit the website, create an account, place an order or otherwise use the online shop. Some information may be processed by Shopify and its service providers outside the UK.

Shopify has its own privacy information explaining how it processes personal information and protects international transfers.

How Long I Keep Your Information

I only keep personal information for as long as it is reasonably required for the purpose for which it was collected, including satisfying legal, accounting and tax requirements.

Different types of information may therefore be retained for different periods.

Information connected with purchases may need to be retained for several years for accounting, tax and legal purposes.

When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

Keeping Your Information Secure

I take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

My website and the third-party services used to operate it have their own technical and security measures in place.

Although reasonable precautions are taken, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your Data Protection Rights

Under UK data protection law, you may have rights relating to your personal information, including the right to:

  • Ask for a copy of personal information held about you

  • Ask for inaccurate information to be corrected

  • Ask for personal information to be deleted in certain circumstances

  • Ask for the use of your information to be restricted in certain circumstances

  • Object to certain uses of your information

  • Ask for certain information to be transferred to you or another organisation

  • Withdraw your consent where consent is the lawful basis being relied upon

Not every right applies in every situation.

If you would like to exercise any of these rights, please contact me. I may need to confirm your identity before providing or changing personal information.

There is normally no charge for exercising your data protection rights.

Complaints

If you have any concerns about how I use your personal information, please contact me first and I will do my best to resolve the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information about your rights and how to make a complaint can be found on the ICO website.

Cookies

My website uses cookies and similar technologies to help it work correctly and, where permitted, to understand how the website is used and support marketing activities.

More information about the cookies used and the choices available to you can be found in my separate Cookie Policy.

Changes to This Privacy Policy

I may update this Privacy Policy occasionally to reflect changes to the website, the services I use or legal requirements.

The latest version will always be published on this page and the date at the top will show when it was last updated.

Contact Me

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Theresa Cresswell
Meow Kreations
Email: info@meowkreations.com

You can also contact me through the Contact Me page on meowkreations.com.